Privacy Policy
We're committed to protecting your privacy and ensuring the security of your data. Learn how we collect, use, and safeguard your information.
Privacy at a Glance
Key principles that guide how we handle your data
Data Encryption
All data is encrypted in transit and at rest using industry-standard AES-256 encryption.
No AI Training
Your documents are never used to train our AI models. Your data remains private and confidential.
Auto-Deletion
Documents are automatically deleted after 30 days, or immediately upon your request.
Documents and Content
When you upload documents to our service, we temporarily store and process them to extract the requested data. This includes:
- Bank statements, invoices, receipts, and other financial documents
- Extracted data such as vendor names, amounts, dates, and transaction details
- Processing metadata including upload timestamps and processing duration
Account Information
To provide our services and maintain your account, we collect:
- Email address and account credentials
- Billing information and payment details (processed securely by Stripe)
- Usage statistics and API activity logs
Technical Information
For security and service optimization, we automatically collect:
- IP addresses and geolocation data (for fraud prevention)
- Device information and browser type
- API usage patterns and error logs
Service Delivery
- Process your documents and extract requested data
- Provide API access and deliver processing results
- Send processing status updates and notifications
Account Management
- Authenticate your identity and manage your account
- Process payments and manage billing
- Provide customer support and respond to inquiries
Security and Compliance
- Detect and prevent fraud, abuse, and security threats
- Comply with legal obligations and regulatory requirements
- Monitor system performance and maintain service quality
Important Note
We never use your documents or extracted data to train our AI models or improve our algorithms. Your data is used solely for providing the requested service to you.
Our Commitment
We do not sell, rent, or share your personal information or documents with third parties for marketing purposes. Your data remains confidential and secure.
Limited Sharing Scenarios
We may share information only in these specific circumstances:
- Service Providers: With trusted third-party services (like Stripe for payments) that help us operate our platform, all bound by strict confidentiality agreements
- Legal Requirements: When required by law, court order, or to protect our legal rights and the safety of our users
- Business Transfers: In the event of a merger, acquisition, or sale of assets, with proper notification and continued privacy protection
- Your Consent: When you explicitly authorize us to share specific information
We implement comprehensive security measures to protect your data at every level:
Technical Safeguards
- AES-256 encryption for all data
- TLS 1.3 for data transmission
- Secure cloud infrastructure
- Regular security audits
Operational Security
- SOC 2 Type II compliance
- Access controls and monitoring
- Employee security training
- Incident response procedures
Automatic Data Deletion
All uploaded documents are automatically deleted from our servers after 30 days. Extracted data is retained according to your account settings, with the option for immediate deletion upon request.
You have comprehensive rights over your personal data and how we use it:
Access & Portability
- • Request copies of your data
- • Export in standard formats
- • View processing history
Correction & Updates
- • Update account information
- • Correct inaccurate data
- • Modify preferences
Deletion & Erasure
- • Delete specific documents
- • Close your account
- • Request complete data erasure
Control & Objection
- • Opt out of communications
- • Object to processing
- • Restrict data use
Exercise Your Rights
To exercise any of these rights, contact us at privacy@docusage.com. We'll respond within 30 days and verify your identity before processing requests.
Our services operate globally to provide optimal performance. We ensure your data is protected wherever it's processed:
- Data centers in US, EU, and other secure jurisdictions
- GDPR compliance for EU users
- Adequate protection measures for all transfers
- Standard contractual clauses where required
If you have questions about this Privacy Policy or how we handle your data, please reach out:
We'll respond to privacy inquiries within 48 hours and data requests within 30 days.
Related Documents
Make sure to also review our Terms of Service to understand the complete picture of our policies.